Shipping Policies & Warranty Information

FREE SHIPPING ON ALL ORDERS INSIDE THE CONTINENTAL U.S.


100% NO BREAKAGE GUARANTEE

ALL OF OUR PRODUCTS ARE GUARANTEED TO ARRIVE IN EXCELLENT CONDITION AND IF THERE IS ANY PROBLEM DURING SHIPPING WE WILL REPLACE OR REPAIR THE MERCHANDISE.

• PLEASE OPEN YOUR MERCHANDISE WITHIN (3) BUSINESS DAYS OF RECEIVING THE MERCHANDISE.
• PLEASE NOTIFY US IMMEDIATELY OF ANY PROBLEMS SO WE CAN RECTIFY THEM IMMEDIATELY.
• ALL CLAIMS OF SHIPPING BREAKAGE MUST BE MADE WITHIN 5 DAYS OF DELIVERY.
• PLEASE CONTACT US AT: admin@neon-nites.com OR CALL: 513-752-8525 TO REPORT ANY DAMAGES.
• WE USE FED EX, UPS, USPS AND TRUCK LINES DEPENDING ON THE MERCHANDISE WE ARE SHIPPING.

WE AVERAGE LESS THAN 1 PERCENT SHIPPING DAMAGES

• Open Neon Signs: usually ship in 2 business days.
• Business Neon Signs: usually ship in 3 to 5 business days.
• Economical Neon Signs: usually ship in 3 to 5 business days.
• Custom Neon Signs: usually ship in 7 to 10 business days.
• Outdoor Neon Signs: usually ship in 10 business days.
• Sports Team Neon Signs: usually ship in 3 to 5 business days.
• Neon Bar Signs: usually ship in 3 to 5 business days.
• Neon Clocks: usually ship in 3 to 5 business days.
• Neon Border Tubing: usually ships in 7 to 10 business days.
• LED Scrolling Signs: usually ship in 3 business days.
• LED Business Signs: usually ship in 3 to 5 business days.
• Lighted Menu Boards: usually ship in 3 to 5 business days.
• Business Light Boxes: usually ship in 3 to 5 business days.
• Pool Table Lights: usually ship in 10 to 14 business days.
• Pool Table Covers: usually ship in 3 to 5 business days.
• Pool Table Felts: usually ship in 3 to 5 business days.
• Pool Cues: usually ship in 3 to 5 business days.
• Pool Ball Sets: usually ship in 3 business days.
• Popcorn Machines: usually ship in 5 to 10 business days.
• Dartboards: usually ship in 3 to 7 business days.
• Quasicade Video Arcade System: usually ships in 10 to 15 business days.
• Pub Tables: usually ship in 3 to 10 business days.
• Tailgate Stools: usually ship in 3 to 5 business days.
• College Team Mirror Clocks: usually ship in 3 business days.
• Bar Stools: usually ship in 3 to 10 business days.
• Belt Buckles: usually ship in 2 business days.
• Hip Flasks: usually ship in 2 business days.
• Shot Glasses: usually ship in 3 to 5 business days.

• ALL OF OUR NEON SIGNS COME WITH A ONE YEAR MANUFACTURER'S WARRANTY COVERING THE ELECTRICAL COMPONENTS. CUSTOMER IS RESPONSIBLE FOR PACKAGING AND SHIPPING THE SIGN BACK TO THE MANUFACTURER. MANUFACTURER WILL REPLACE/REPAIR NEON SIGN AT THEIR DISCRETION AND SHIP IT BACK TO THE CUSTOMER.(It is recommended to keep your original packaging that your sign arrives in. In case you ever need warranty work completed it will make it easier to return.).
• ALL PRODUCTS ARE FULLY INSURED AGAINST BREAKAGE DURING SHIPPING.
• DUE TO THE NATURE OF NEON THERE ARE NO RETURNS OR EXCHANGES ALLOWED ON NEON PRODUCTS. LED SIGNS AND POOL TABLE LIGHT AUTHORIZED RETURNS WILL BE CHARGED 25% RESTOCKING FEE WHICH BASICALLY COVERS SHIPPING TO AND FROM THE CUSTOMER.